Frequently asked Questions

Medals are awarded when a certain amount of stars have been won by completing levels in the games. Bronze medals will be awarded when 30% of the stars of a game are earned, silver medals when 65% won and gold medals for 100%.
When a player has earned all the medals of a certain type across all the games they will receive a trophy. So, for example, earning all the bronze medals will earn a bronze trophy.
Stars, medals and trophies won are stored safely for the guest user and every new user created. When you switch to a new user, that users progress is restored. Please be aware that deleting a user will delete all progress for that user.
You will find an item called Parental Control on the main help menu. Press this and follow the instructions to prevent children accidently entering the help system. To switch it off, simply repeat the process and select No when asked if you would like to enable Parental Control.
Depending on the vendor, you can obtain a full refund by returning to the app store you purchased EduGuru from, and selecting the Refund button which will display as one of the options available on purchased apps you own.
You can write a review of EduGuru by selecting the first button under the large owl in the main help system page. This will take you to a page which allows you to rate the app, write a review and obtain further help from the EduGuru team.
The app store will unroll any half completed download or installation, allowing you to automatically download or install EduGuru from scratch. If your purchase went through successfully, you will not be charged twice and the app will be available for download and installation.
Yes, you can add additional users to the app by selecting the third button down, under the large owl in the main help system page. Once on the Users page, you can click the Add button to enter the name of a new user. From here you can also select which user is the current active user to track their progress.
Depending on the type of device, you will have a number of methods, but the universal method is to hold down your device power button for 6 seconds. The device will ask you if you are sure you want to restart or power down the device. Confirm this selection and the device will restart.
Once you have logged into the new device with the same account details you used to log into your old device, all your previous apps will be made available on the new device. It only requires you to browse the apps you own via the app store and download them to the new device. You will not have to purchase the app again if the new device is using the same platform, but you will need to purchase the app again if your new device is an iOS device and your old device is using Android, and vice versa.
No, all your In-App Purchases are associated with your log in account on that device. Providing you are logged in with the same account you purchased the extra content, you can restore your purchases by clicking on one of the disabled games and selecting Restore Purchases from the page shown.
EduGuru saves your progress in the media folder so it can be shared with other EduGuru apps. For example. when completing a level in the free version your progress will also appear completed if you upgrade to the paid version. If you deny this permission then your progress will be kept local to each app instead. It also allow you to view your progress across all the apps in your age range (Maths, English, Science, Art & Music).